Terms

  • Disabled Guests: Unfortunately, as a Victorian building with lots of stairs and some narrow corridors, The Mardonia is not suitable for wheel-chair users or people with other severe mobility limitations.

    We regret we cannot accept pets (except for guide-dogs).

    Cancellation: rooms cancelled later than 15.00 seven days prior to arrival will be subject to a cancellation fee equivalent to 100% of full booking cost.. For no-shows guests will be charged to the credit or debit card given at the time of booking for the whole stay. (or one night if the booking is for one night only).

  • You may want to consider travel insurance. You take out travel insurance when travelling abroad – we advise you do this for local UK travel also.

    Check in/check out: guests may check in after  15.00  on the  day  of  arrival, our  latest  check in time is 10pm  unless notified prior to arrival. Check out is before 10.30 on the day of departure. Failure to do so will entitle the Guest house to charge for an additional night. Charges will be at the current room rates which are available on request. Guests must pay all outstanding charges on Arrival.

  • Guests may book in advance or on arrival. Rooms are subject to availability and the Hotel reserves the right to refuse any booking

    Full payment is taken on arrival for the whole stay. The hotel reserves the right to pre-authorise all cards prior to arrival. If we are unable to pre-authorise the card for any reason we may take full payment from the card up to 48 HOURS prior to arrival or contact you for alternative card details. Your booking is secured by your credit card details. This then constitutes a contract between you and The Mardonia. 

    Reservations comprising of 3 or more rooms are deemed to be Group Bookings and as such are required to pay a 30%or £30 per room non -refundable/transferable  deposit at the time of booking with the balance payable 7 days prior to the date of arrival.    (Any persons booking multiple rooms, either directly via the hotel or any third party will be responsible for all rooms booked, (this includes damage, unruly behaviour, or cutailment)

    The Mardonia reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs, or is behaving in a threatening, abusive or otherwise unacceptable manner. The Mardonia reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or staff or is behaving in an unacceptable manner. 
    Guests shall comply with all reasonable rules and procedures in effect at The Mardonia, including but not limited to health and safety and security procedures and statutory requirements as to registration. Guests shall not bring their own food or drink into The Mardonia guestrooms for consumption. Guests are allowed guide dogs only.

    SMOKING IS STRICTLY PROHIBITED WITHIN THE HOTEL BEDROOMS AND COMMUNAL AREAS. ANY BREACH OF THIS POLICY WILL AUTOMATICALLY RESULT IN A £100 MINIMUM CHARGE BEING MADE (IN RESPECT OF CLEANING ETC) FROM THE CREDIT OR DEBIT CARD SUPPLIED BY THE GUEST AS SECURITY WHEN THE BOOKING IS MADE. 

    Guests must report any loss of or damage to their property immediately on discovery to the Mardonia’s Reception or other appropriate staff members, and shall make themselves available to assist with any reports made by the hotel to the police. 

    We are a small Guest House, so we ask kindly that you respect the other guests that are staying in The Mardonia.
    Please note that if on any occasion you are asked more than once to keep noise levels down, the hotel staff have the right to ask you to leave the premises and £50 will be charged to your card.

    We thank you kindly for your co-operation

    For any guests wishing to leave early, the rest of the stay will still be charged as per the cancellation policy and no refund will be offered. 

    These conditions shall be governed by English law and you agree to submit to the jurisdiction of the English courts.

Admin : enquiries@mardoniahotel.com